Customer Support

  • What is the OnePlus Trade-In Program?

    The OnePlus Trade-In Program allows users to trade in their old mobile phones and tablets in exchange for OnePlus Store voucher or a cashback.

     To receive a cashback:

    • Buy the OnePlus 5now
    • Submit a trade-in order with your OnePlus 5 order number
    • Get your cashback after 2-6 weeks

    To receive vouchers:

    • Submit a trade-in order now
    • Get your vouchers after 2-6 weeks
    • Spend them at your local OnePlus store

    We have a courier pick up your device at your convenience so you don't have to worry about shipping

    You will receive cashback if:

    • You placed an order at oneplus.net within the past 5 months
    • That order contains a OnePlus 5 (other models aren't eligible)
    • 30 days have passed since you received your OnePlus 5
    • Your OnePlus order status is Complete or Delivered
    • Your OnePlus order hasn't already been fully refunded
    • You submitted your OnePlus order number during trade-in
    • Your trade-in order has the same email address as your OnePlus order
    If you meet these requirements, you will automatically receive cashback as a refund on your OnePlus order. If you would rather get vouchers instead, simply leave the OnePlus order number field blank when submitting your trade-in order.