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Refund for USB Type-C accessories

In the November of 2015, it has come to our attention that two of our products, the OnePlus Type-C cable and the OnePlus USB Type-C adapter, are using a resistor that may not be fully compatible with some third-party devices.

Listening to our community and the broader tech community is extremely important to us. You all are the reason we exist in the first place. We owe it to you to deliver the best products possible - and to fix problems when we come across them. So we want to fix this.

If you’ve purchased the OnePlus USB Type-C cable or adapter on the OnePlus website as standalone products to use with devices other than the OnePlus 2 before Nov 25th, 2015, we are going to offer an opportunity to apply for a refund.

Please note:

  • Cables that were included in the box with your OnePlus 2 are not eligible for a refund, since they are safe to use with the OnePlus 2.
  • Open application for refunds (from 25/11/2015 to 31/12/2015) has been closed. You can still apply for a refund by contacting OnePlus Customer Support.