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  • How do I perform a full factory reset?

    If you're having trouble with your OnePlus handset, this may be related to the software. Try performing a full factory reset.
    Please back up all your important files and information, as the process may erase all data.


    Oxygen OS
    1. Power off your device. Press and hold volume down + Power button. (the device will boot into recovery mode).
    2. Select language.
    3. Select Wipe data and cache > Factory reset and tap: Yes".
    4. Now Reboot system from " Reboot" option.

    Cyanogen OS
    1. Power off your device. Press and hold volume down + Power button. (the device will boot into recovery mode).
    2. Select Factory reset > Wipe cache partition,
    3. Now Reboot system from " Reboot" option.