OnePlus Support

We're here to help

Can I edit my username?


I can't find my country in the shipping field!


Is the OnePlus One compatible with my network?


Unban me on the forum.


Warranty for OnePlus Power Bank Bundle


What does “Never Settle” mean?


What is the warranty policy for OnePlus DR-1?


What payment methods do you accept?


How can I purchase the OnePlus One?


How is the OnePlus One packaged?


Is the OnePlus One available in my country?


Is the OnePlus One compatible with my network?


What does “Never Settle” mean?


When will the OnePlus One be available in my country?


Where do I find a manual?


Where's the CyanogenMod logo?


Why are prices different in different countries?


Can I edit my username?


How do I unsubscribe from the newsletter?


Unban me on the forum.


Why do I need a OnePlus account?


Why do I need an account to submit a ticket?


Can I change my charger to a U.S. / Europe / U.K. one in my order?


Can we modify our invoice?


How can I change or add products to my order?


How do I cancel an order?


I can't find my country in the shipping field!


What should I do if I accidentally cancel my order?


What's the process for returns?


Does OnePlus collect and store my credit card details?


Help! I'm getting a payment error!


How long do I have for payment?


What payment methods do you accept?


Changing shipment method after placing order


What is the deal with the import duties in Canada?


What shipping methods do you offer?


When will my order be shipped?


Where do you ship from?


Why is there no tracking number for my order?


Can we purchase add-ons during the repair process?


Estimated time of repairs


I received a broken phone!


Providing videos and photos for our repair team


Quality of repairs and replacements


Warranty for OnePlus Power Bank Bundle


Warranty service for Oneplus One Chinese version


What is the warranty policy for OnePlus DR-1?


Will rooting or unlocking the bootloader void my warranty?


Current version of CyanogenMod


Dead pixel policy


Help! My phones not powering on


How do I backup data before remote sessions?


How do I perform a full factory reset?


How do I submit a CyanogenMod 11S software bug report?


My phone / flashlight gets activated in my pocket


How can I download Oxygen OS?


Do we sell specific parts for our devices?


Earphone microphones not working


How do I insert my SIM card?


I can't get a signal


Is the OnePlus One water resistant or waterproof?


Locating your IMEI number


My device is overheating while watching movies or playing games


My OnePlus One does not power on


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