Customer Support

  • Can I cancel my order?

    • [Order not shipped] You may cancel your order at any point before it ships in your OnePlus Store Account (http://oneplus.net/sales/order/history). The system will refund you automatically.

    • [Order shipped already] After shipping, the order cannot be cancelled. However, you may refuse the parcel and send us a cancellation request (http://oneplus.net/support/ticket/submit) saying you've done so. We'll issue you a full refund when we confirm the package has been returned to our warehouse.