Customer Support

  • My OnePlus One does not power on

    1. In many cases, we've found that a dead battery is the cause – before trying anything else, make sure to charge your One!

    2. Power cycle the One by holding the Power button for 20 seconds 5 times.

    3. Attempt to start the phone by holding down the Power button along with the Volume down button to start recovery mode and performing a factory reset.

    If these do not solve your problem, submit a support ticket and we'll help you further.