Customer Support

  • Where's the CyanogenMod logo?

    Don't worry friends! It is the official OnePlus One. We simply altered our back covers to feature a cleaner and more unified look.

  • You can buy directly from oneplus.net if you live in the following countries and regions:

     

    • Austria
    • Belgium (Nederlands)
    • Belgium (Français)
    • Bulgaria
    • Canada (Français)
    • Canada (English)
    • Croatia
    • Cyprus (ελληνικά)
    • Cyprus (Türk)
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hong Kong
    • Hungary
    • India
    • Indonesia
    • Ireland
    • Italy
    • Latvia
    • Lithuania
    • Luxembourg (Français)
    • Luxembourg (Deutsch)
    • Malta
    • Netherlands
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • United Kingdom
    • United States


    We only ship to the countries listed above. Many of our customers in other countries use friends or mail-forwarding services to receive their order, but OnePlus does not officially support or endorse third-party services.
    OnePlus products are also available from authorized retailers in Bahrain, Israel, Kuwait, Malaysia, Oman, Qatar, Saudi, Singapore, UAE etc - please check https://oneplus.net/retailers for the full list of stores.
    If your country isn't covered yet, don't worry - we are constantly expanding our efforts to reach OnePlus fans all over the world. Tune into the OnePlus Forums, Facebook, Twitter and Google Plus pages to keep on top of news releases.

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  • You may contact Simplesurance via email at [email protected] or call them at 0049 30 688316450  

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  • You can find the manual at http://downloads.oneplus.net

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  • Option 1: Search on 3rd party database

    Simply search on website: willmyphonework.net or frequencycheck.com

    Important notice: The OnePlus 5 is not compatible with Sprint* and Verizon* in North America.

    * Even if a device supports some or all of the required frequencies for this carrier, it will not be able to connect unless the device is approved for this network.

    Option 2: Check 3G/4G bands and frequencies manually

    The OnePlus 5 is compatible with the following bands:

    4G (LTE)

    • FDD LTE: Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
    • TDD LTE: Band 38/39/40/41

    3G (UMTS/CDMA2000/TD-SCDMA)

    • UMTS(WCDMA): Band 1/2/4/5/8
    • CDMA EVDO: BC0 (800)
    • TD-SCDMA: Band 34/39

    To find out more about 3G/4G regional variations, check out these Wikipedia articles:

    4G (LTE)

    3G (UMTS/CDMA2000/TD-SCDMA)

    Important notice: The OnePlus 5 is not compatible with Sprint* and Verizon* in North America.

    * Even if a device supports some or all of the required frequencies for this carrier, it will not be able to connect unless the device is approved for this network.

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  • Here are the supported bands for the OnePlus 3


    Network Connectivity:
    GSM: 850, 900, 1800, 1900 MHz


    North America model:
    WCDMA: Bands 1/2/4/5/8
    FDD-LTE: Bands 1/2/4/5/7/12/17/30
    CDMA EVDO: BC0


    Europe/Asia model:
    WCDMA: Bands 1/2/5/8
    FDD-LTE: Bands 1/3/5/7/8/20
    TDD-LTE: Bands 38/40


    China model:
    WCDMA: Bands 1/2/5/8
    FDD-LTE : Bands 1/3/7
    TDD-LTE: Bands 38/39/40/41
    TD-SCDMA : Bands 34/39
    CDMA EVDO: BC0


    You may also visit our OnePlus 3 specs page for more details.

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  • We offer a full refund for cancellation within 15 days of payment.Please directly contact Simplesurance if you would like a refund via email: [email protected], or call: 0049 30 688316450.

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  • Prices in different countries to which we ship depend on operating costs, taxes, and other factors. It is our goal to set the lowest feasible prices for each market.

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  • If you have ordered a OnePlus device at the original price fewer than 14 days before a price drop announcement, we will issue you a refund for the price difference.

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  • We currently have insurance products available for the OnePlus 2, OnePlus X, and OnePlus 3. Please stay tuned, as we are working to insurance available for more of our products.

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  • Within 15 days of your OnePlus order, you may contact Simplesurance to purchase the insurance policy via email: [email protected], or call: 0049 30 688316450.

    (Note: The insurance will only apply after you have completed payment and received the insurance certificate. The insurance will not cover any damage received within the 15 day period prior to purchasing the insurance)

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  • Currently insurance products are available for the OnePlus 2, OnePlus X, OnePlus 3 & 3T. During check-out for your order, you will have the option to purchase an additional insurance plan. Simply add the insurance plan of your choice to your order. You will then be directed to the Simplesurance page to complete the payment.  

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  • On-Guard 12 and On-Guard 24 cover breakage (eg. display breakage), damage due to incorrect use, damage by drops and falls, damage from liquids, excessive voltage, induction and short circuit, sabotage and vandalism. More detailed information is available under Term & Conditions upon checkout.

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