Customer Support

  • What does a Soft Launch mean?

    Many of our fans in Australia have purchased our products via friends or family traveling abroad, or through parallel imports. However, this doesn't compare to the user experience when dealing directly with OnePlus.  

    We wanted to change this, but still being a relatively small company, we've decided to enter the Australian through a Soft Launch program to test our product and supply chain. The Soft Launch program will consist of two major activities

    • A limited-stock open sales event on starting August 29 for our fans to buy and experience our products. Fans will only be allowed to buy one phone per order
    • Fan meetups in Sydney and Melbourne in mid-September to talk to you about how the open sales event went and hear your suggestions on how we can improve