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OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within 15 calendar days of delivery. Once we approve your request and receive the product, we will give you a full refund.
Hardware purchased directly from OnePlus is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of:
OnePlus One / OnePlus 2 / OnePlus X / OnePlus 3&3T / OnePlus 5
Return and Replacement
Charger, Date Cable, Earphones, Power Bank
Screen Protector, Flip Cover, Protective Case, StyleSwap Cover
*Must be unopened and in original packaging.
Return requests made outside of the 15-day period will not be accepted. We may also choose not to accept returns in the event of:
In all cases, we will inspect the product and verify the fault. To qualify for a replacement or refund, devices must be in "as new" condition with the original packaging. Accessories must be sealed in their original packaging. We reserve the right to refuse a refund if the product returned is deemed to have been damaged.
Please contact OnePlus customer service to request a return at https://oneplus.net/ca_en/support. Without a verified return request, the returned package will be declined. Return requests cannot be cancelled once they have reached "shipped" status.
Once you've contacted OnePlus customer service and requested a return: