Customer Support

  • My fingerprint scanner isn't working and doesn't respond when touched

    Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly.

    Try pressing firmly and, if that doesn’t work, try pressing very lightly. Press the power button for 10-15 seconds to restart the device. Try the fingerprint scanner again when your phone turns back on.

    Make sure your device is up-to-date. Delete all the fingerprints and register them again.