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All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original sealed packaging intact. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the OnePlus Return Policy here. Please note, the return shipping fee for the rejected items will not be covered by OnePlus.
You may receive a partial refund in the original form of payment for the items listed below.
Please note: All returns will be inspected at our service centers. The refund amount will not include the original shipping and handling fee. Should the device not meet the requirements, we reserve the right to reject the return.
Non-defective items that are returned opened and within the item’s return policy period.
85% of item's purchase price
Non-defective items that are returned unopened and beyond the return policy period.
50% of item's purchase price
Items received in the following condition may be subject to a partial refund or rejection:
Items not in original condition, damaged, no retail box, missing accessories
User made physical damage
Maximum 50% of item's purchase price
Rejected items will be returned to sender
Item's outside the limited warranty period.
0% of item's purchase price