Current Openings

Careers India Customer Service Training Supervisor

Customer Service Training Supervisor

Bangalore, India

Job description
With our extensive experience in product and design – and obsessive attention to detail, we felt it was necessary to make a smartphone much better that what’s currently available. OnePlus builds beautifully designed devices of the highest quality, because our users would “NEVER SETTLE” for anything less.
 
OnePlus is seeking for a young, enthusiastic and result-oriented individual to render customer focused training support to the OnePlus staff in order to provide the best of the best customer experience. An individual driven by practice to inculcate customer focused approach in the team.

It’s expected that the candidate will spend 50% of their time traveling.
Responsibilities
  • Analyze the internal training requirements and devise training plans for the complete year
  • Develop required training materials for the training sessions
  • Organise regular classroom /On the Jobtrainings/ role plays to develop product, services and interpersonal skills of the teams
  • Identify individual and team skill gaps, co-ordinate supervisors to complete business improvement demands
  • Coordinate on new hire basic customer service trainings, mentorship programs
  • Assess training impacts against staff performance and customer satisfaction and customize training accordingly
Requirement
  •  At least 5-year experience of as a customer service trainer
  •  Excellent interpersonal skills and a great communicator
  •  Result-orientated, self driven individual
  •  Bachelor degree; flueny in Chinese

Other open positions for India

Android QA Engineer

Bangalore, India

Call Centre Manager

Bangalore, India

Corporate PR Specialist

Bangalore, India

Customer Service Intern

Bangalore, India

Digital/Social Media Analyst

Bangalore, India

E-Commerce Specialist

Bangalore, India

Marketing Project Specialist

Bangalore, India

Quality Supervisor

Bangalore, India

Sales & Soft Skills Trainer

Bangalore, India

Service Centre Manager

Hyderabad, India

Social Media Specialist

Bangalore, India

Choose Your Region