Current Openings

Careers Hardware Field Analysis Engineer

Field Analysis Engineer

Bangalore, India

Responsibilities
  • Train service suppliers on failure code, definition, SOP/SIP, etc
  • Verify actual failure symptoms, perform failure analyses and find the root causes of the failures(including DOA, NTF, RRR and etc)
  • Field failure analyses via customer site visit
  • Independently organize R&D team to deliver failure analysis reports
  • Provide solutions and corrective actions to problems found via failure analysis
  • Share failure database weekly to quality engineers during domestic weekly review meeting
  • Follow-up on the status of critical issues by implementing corrective action and sharing a weekly report to quality engineers
  • Follow-up on the status of maintenance release version
Requirements
  • Over 2 years customer-facing technical service experience within mobile industry, or over 1 year of technical solution and HW/PCBA repair experience in mobile industry
  • Logical and methodical troubleshooting and problem solving ability both technically and on an interpersonal level
  • Strong technical solution and communication skills, specifically in architecture/ system hardware/ SW test/ data analysis
  • Highly self-motivated, enthusiastic, and strong in a hands-on role
  • Ability to work or be on call during various shifts including weekends and late nights, and for critical cases, on a 24/7 basis
  • Frequent international travel required; available to travel to a customer’s site under short notice and work remotely
  • Bachelor Degree in Electrical Engineering, Computer Science or similar degree
  • Language: Fluent English and Hindi
  • Familiar with Microsoft Office

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