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If you're here, then before we take you through the refund process, we would first like to apologize for the mishap and inconvenience.
1. Provide clear pictures of the entire parcel: packaging box and phone device box.
2. Submit a ticket under "Warranty and Repair" and include a short description along with the necessary attachments
3. Sit back and relax. Our team at OnePlus will follow up with further steps.