All OnePlus phones are not Ingress Protection (IP) certified for water and dust resistance. However, we have designed each device to hold up to day-to-day environmental factors. Using your device in light rain or with wet hands should not damage your phone, provided that water exposure is kept to a minimum. However, please be aware that your warranty may be void if liquid damage indicators inside your OnePlus device are triggered.
You can buy directly from oneplus.net if you live in the following countries and regions:
We only ship to the countries listed above. Many of our customers in other countries use friends or mail-forwarding services to receive their order, but OnePlus does not officially support or endorse third-party services. OnePlus products are also available from authorized retailers in Bahrain, Israel, Kuwait, Malaysia, Oman, Qatar, Saudi, Singapore, UAE etc - please check https://oneplus.net/retailers for the full list of stores. If your country isn't covered yet, don't worry - we are constantly expanding our efforts to reach OnePlus fans all over the world. Tune into the OnePlus Forums, Facebook, Twitter and Google Plus pages to keep on top of news releases.
You may cancel your order under the "My Orders" section of your OnePlus Account, as long as the cancel order button is active and your order is under pending shipment. Once your order has been processed and shipped, cancellation will not be possible and you may refuse the parcel upon delivery; we will issue a refund once we've inspected and received your parcel.
You may request return of the complete bundle for any reason within 15-day of delivery. Once we approve your request and receive the product, we will give you a refund,minus the shipping fee. If there is any defective product within your bundle (i.e. charger, cable, etc.), please contact our customer support team for a warranty inquiry.