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OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within 15 calendar days of delivery. Once we approve your request and receive the product, we will give you a full refund.
Hardware purchased directly from OnePlus is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of:
Return and ReplacementWarranty
15 Days12 Months
15 Days*12 Months
15 Days*15 Days
*Must be unopened and in original packaging.
Return requests made outside of the 15-day period will not be accepted. We may also choose not to accept returns in the event of:
In all cases, we will inspect the product and verify the fault. To qualify for a replacement or full refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. Accessories must be sealed in their original packaging. We reserve the right to refuse a refund if the product returned is deemed to have been damaged
Please contact OnePlus customer service to request a return at https://oneplus.net/ca_en/support. Without a verified return request, the returned package will be declined. Return requests cannot be cancelled once they have reached "shipped" status.
Once you've contacted OnePlus customer service and requested a return: