Customer Support

  • When will my order be shipped?

    Orders are shipped within 3 business days of payment. Orders made during promotional periods and special events may have longer shipping times. Priority will be at the discretion of OnePlus. In such cases, customers will be informed in advance individually.

    To avoid damage, all goods are inspected and sealed before delivery.

    OnePlus will keep you updated on your order status via email. Orders cannot be cancelled once they have reached "Processing" status.