Customer Support

  • What do I do when my online transaction fails?

    First, you will want to look into why it might have failed, there could be various reasons:

     

    1. A problem with the credit card
    2. Your online Payment Gateway settings
    3. Incorrect card details provided during payment

     

    Here is a list of actions you could take: 

     

    1. Make sure that your debit/credit card details are correct when making a purchase.
    2. Try to use an alternative card or payment method such as PayPal if possible.
    3. Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having.
    4. If you are still having transaction problems, please contact us with details of the error message.