OnePlus Support

We're here to help

Can I buy a second charger?


Can I combine orders?


Can I purchase only two accessories with one phone?


Can I skip the queue, and how?


Can you extend my invite?


How long do I need to wait after placing the pre-order?


Can I buy a second charger?


How can I buy a OnePlus One?


How did you launch a brand new phone in such a short time?


How do I unsubscribe from the newsletter?


How is the OnePlus One packaged?


Is the One compatible with my network operator?


Is the OnePlus One available in my country?


What does “Never Settle” mean?


When will the OnePlus One be released?


Where do I find a manual?


Why are prices different in different countries?


Are pre-orders temporary or is the invite system over?


Are the pre-orders open for India/Malaysia/Australia/Russia/Poland/Norway/Ireland/Israel...?


Before Pre-order System begins, how do I know that I have successfully registered my account?


Can I add items into my order before it is shipped?


Can I change items in my order before it is shipped?


Can I change my shipping address before it is shipped?


Can I combine orders?


Can I order accessories with Pre-order?


Can I pay by bank transfer/credit card/cash?


Can I pre-order a 16GB Silk White OnePlus One?


Can I purchase only two accessories with one phone?


Can I skip the queue, and how?


How can I find when the pre-orders launch in my local time zone?


How do I know that I have successfully placed my pre-order?


How does the Pre-order system works?


How long do I need to wait after placing the pre-order?


How many devices can I pre-order in a single order?


If I change my mind can I cancel my pre-order and get a refund before it is shipped?


If I get an invite before my pre-order is shipped, can I skip the queue?


What if the price of the product(s) I ordered changes while I am waiting to check out?


Can I buy the OnePlus One without an invite?


Can you extend my invite?


How can I get an invite?


How long are invites valid for?


I want to give my claimed invite to someone else


My invite has expired. Help!


When is OK OnePlus (voice wake) coming?


When will I receive invites to share?


Why do I need an invite to buy a OnePlus One?


Can I change my charger to a U.S. / Europe / U.K. one in my order?


How can I change or add products to my order?


How do I cancel an order?


I can't find my country in the shipping field!


What's the process for returns?


Does OnePlus collect and store my credit card details?


Help! I'm getting a payment error!


What payment methods do you offer?


How do I change my shipping address?


How long will shipping take?


What is the deal with the import duties in Canada?


What shipping methods do you offer?


What shipping providers do you use?


Where do you ship from?


Do I need my packing slip for warranty and returns?


What is your warranty & return policy?


What should I do if I received a defective product?


Will rooting or unlocking the bootloader void my warranty?


How do I perform a full factory reset?


How do I submit a CyanogenMod 11S software bug report?


My phone / flashlight gets activated in my pocket


How do I insert my SIM card?


I can't get a signal


Is the OnePlus One water resistant or waterproof?


My OnePlus One does not power on


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